Contact Us

British Florist Association  P.O. Box 6449 COVENTRY CV3 5BJ


Tel: 0844 800 7299  Our preferred method of contact is email. The BFA enquiry line is generally open from 9am to 5pm Monday to Thursday, primarily for the benefit of members but at busy times, or when meetings are taking place, we may not always be able to answer your call. If you prefer to contact us via email, please send to:

Calls to this number cost are charged at between 2 and 5p at all times from a BT landline. Other landline networks may be more expensive.  Mobile networks charge their customers between 10p to 40p/minute. Your telecom provider may charge an access or connection cost. The BFA make no profit whatsoever from the use of an 0844 number. We use such an 0844 number in order to transfer BFA calls to other members of staff when necessary and the facility costs the association £240 per annum.

Ordinarily, you will receive a reply within 24 hours (weekends excepted) but at busy times, or where your query is of a technical nature, please allow up to seven days. Any queries relating to the Chelsea Florist of the Year competition should be sent by EMAIL ONLY to:

New and renewal membership packs are sent by Royal Mail during the first week of the month following month of renewal. For example, if you renew on 15th January, your new pack will be dispatched during the first week of February.

All book orders are dispatched within 10 days of receipt of order but please allow up to 28 days before contact us regarding non-receipt. We are unable to track items with Royal Mail until this period has elapsed. Please advise us of non-receipt by email, quoting your order number, to the following address:

All requests for membership number re-advice, change of address or other personal details should be sent by email to:

All sales enquiries should be sent by EMAIL ONLY to:

Please use the contact form below or telephone to get in touch with any questions you may have.


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British Florist Association
PO BOX 6449, COVENTRY, CV3 9NJ - Tel: 0844 800 7299
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