Contact Us

British Florist Association  

Email: - General enquries
  - Marketing enquires
  - Membership enquiries

Address: P.O. Box 365 WORKSOP S80 9EF

Tel: 0844 800 7299*
Tel: 024 75 090326

Option 1 - Manager**
Option 2 - Marketing including Florist on Line assistance**
Option 3 - Membership (Wednesday and Thursday)

**The BFA enquiry line is generally open from 9am to 5pm Monday to Thursday, primarily for the benefit of members but at busy times, or when meetings are taking place, we may not always be able to answer your call.

*Calls to this numbers cost are charged at between 2 and 5p at all times from a BT landline. Other landline networks may be more expensive.  Mobile networks charge their customers between 10p to 40p/minute. Your telecom provider may charge an access or connection cost. The BFA make no profit whatsoever from the use of an 0844 number. We use such an 0844 number in order to transfer BFA calls to other members of staff when necessary and the facility costs the association £240 per annum.

Ordinarily, you will receive a reply within 24 hours (weekends excepted) but at busy times, or where your query is of a technical nature, please allow up to seven days. 

Answers to queries you may have

Member packs

We aim to send out BFA business member packs with ten working days, following the approval of your application. The pack will include essential information, your certificate and your membership card which should be kept in a safe place as this will allow you access to member discounts etc.

Book orders

All book orders are dispatched within 10 days of receipt of order but please allow up to 28 days before contact us regarding non-receipt. We are unable to track items with Royal Mail until this period has elapsed. Please advise us of non-receipt by email, quoting your order number, to the following address:

Change of details & member number advice

It is essential that you keep us informed if any of your details change.  All requests for membership number re-advice, change of address or other personal details should be sent by email to:

Sales enquiries

All sales enquiries should be sent by EMAIL ONLY to:

RHS Chelsea flower show or BFA Chelsea heat queries

Any queries relating to the Chelsea Florist of the Year competition should be sent by EMAIL ONLY to:

Please also feel free to get in touch with any questions you may have by using the form below.


Email address:

Phone number:


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British Florist Association
PO BOX 6449, COVENTRY, CV3 9NJ - Tel: 0844 800 7299
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